Terms & Conditions
Please read through these terms and conditions thoroughly before purchasing a membership or class pass. When becoming a member or client of BOND PILATES (BOND PILATES Pty Ltd ABN: 91672443113, Suite 7 / 101 Hazel Glen Drive, Doreen), you agree to the terms and conditions as laid out below.
1. Booking, Waitlist & Studio Schedule Policies
Class Capacity: Group Reformer and Matwork Pilates classes are limited to a maximum of 8 participants.
Account & Pre-Payment: To book a class, you must create an account via the BOND PILATES app or MINDBODY and have pre-purchased sessions or an active membership. All payments must be made prior to booking. No cash payments are accepted at the studio.
Daily Attendance Limit: Members on recurring or unlimited memberships may book classes up to 2 weeks in advance, subject to a maximum of one class per day.
Waitlist Policy: If a class is full, you may join the waitlist. If a spot becomes available at least 8 hours before class start time, you will be automatically added and notified via email/SMS. The system may continue auto-adding clients from the waitlist up to 2 hours prior to class start time. It is your responsibility to monitor your booking status and notification settings. Standard late cancellation and no-show policies apply to waitlisted bookings.
Studio Cancellations & Schedule Changes: Instructors and class schedules are subject to change. BOND PILATES reserves the right to cancel classes due to low attendance, instructor availability, or emergencies. If BOND PILATES cancels a class, the class credit will be returned to your account, and you will be notified via SMS, phone, or email at least 1 hour prior to the scheduled start time.
2. General Cancellation & No-Show Policy
Cancellation Window: Group Reformer and Matwork classes require at least 8 hours’ notice prior to the scheduled start time to cancel without penalty.
Late Cancellation & No-Show Policy: Any cancellation made within the 8-hour window, or failure to attend a booked class (no-show), will result in the forfeiture of the class credit AND a $10 fee.
Cancellation Method: Cancellations must be made strictly via the BOND PILATES app or MINDBODY. Cancellations via SMS, email, or social media will not be accepted. In unforeseen circumstances or emergencies, please email info@bondpilates.com.au.
3. Introductory Offers
Introductory Offer (5 Class Pass - $50): Valid for 8 days from the date of the first booked or attended class. Limited to one purchase per client and available to brand new clients only.
Introductory Offer (1:1 Private + 3 Classes): Includes one 1:1 Private Reformer session plus 3 group classes. The 3 group classes are valid for 7 days starting from the date of your 1:1 Private session.
Both introductory offers are non-refundable, non-transferable, and non-extendable.
4. Class Packages & Expiry
5 Class Pass: Valid for 2 months from purchase date.
10 Class Pass: Valid for 2 months from purchase date.
20 Class Pass: Valid for 3 months from purchase date.
All class packs are non-refundable, non-transferable, and non-shareable between individual accounts. Expired credits cannot be extended unless accompanied by a medical certificate provided prior to expiry.
5. Memberships & Autopay Terms
All memberships are billed on a weekly autopay cycle and grant access to Reformer or Matwork classes based on the tier selected:
2 Classes / week: $44 per week
3 Classes / week: $55 per week
5 Classes / week: $64 per week
Unlimited Classes: $69 per week
Membership Rules & Fees:
Contract Length: No minimum lock-in contract.
Upgrades, Downgrades & Cancellations: Requires 2 weeks' (14 days) written notice via email to info@bondpilates.com.au to cancel your membership or downgrade/change to a lower tier.
Immediate Medical Termination: In the event of a long-term or permanent medical condition/injury that permanently prevents exercise, immediate membership termination is permitted upon receipt of written medical confirmation from a qualified medical practitioner.
Late Cancel / No Show Fee: For all membership tiers, late cancellations (within 8 hours) or no-shows will incur a forfeiture of that class credit plus a $10 fee.
Failed Payments: Membership payments will continue indefinitely until written cancellation notice is given. Failed payments will incur a $10 dishonour fee and retry automatically every 24 hours. BOND PILATES reserves the right to suspend or cancel memberships with repeated payment failures (including 3 or more consecutive failed attempts).
6. Membership Suspensions
Memberships may be suspended for up to 6 weeks per calendar year free of charge (minimum 1 week per suspension request).
Suspensions require at least 14 days' written notice to info@bondpilates.com.au.
Medical suspensions require a valid medical certificate. Memberships cannot be cancelled while actively suspended; the 14-day notice period for cancellation applies following or outside suspension periods.
7. Studio Policies, Safety & Age Requirements
Strict Late Arrival Policy: Classes start strictly on time. Instructors reserve the right to refuse entry if you arrive late for safety reasons (including a strict 5-minute late rule). If you arrive late after class has commenced, your spot may be offered to a waitlisted/standby client, and your class credit will be forfeited. First-time clients must arrive on time to receive essential safety instructions on the Reformer setup.
Age Requirements: The minimum age for attending group Pilates classes is 16 years, unless attending designated teen or Mums & Bubs sessions. Persons under 16 are not permitted in the studio for safety and liability reasons.
Class Minimums: A minimum of 2 participants is required for a class to proceed.
Medical Clearance & Pregnancy: Pregnant clients past 12 weeks, as well as post-natal and post-surgical clients, must provide a medical clearance certificate before attending group classes. It is recommended that clients who have never practiced reformer Pilates prior to pregnancy do not commence group reformer classes while pregnant.
8. Waiver, Assumption of Risk & Liability
Mandatory Waiver: All clients must complete and sign a BOND PILATES Liability Waiver and Health Declaration prior to attending their first class. Failure to complete the waiver will result in entry refusal, and the class will be treated as a late cancellation.
Assumption of Risk: You acknowledge that participating in Reformer and Matwork Pilates involves inherent physical risks, including but not limited to muscular strain, exertion, and injury. By attending classes, you voluntarily assume all risk of injury, loss, or damage to person or property.
Health & Medical Conditions: You agree to disclose all pre-existing injuries, medical conditions, or pregnancies to your instructor prior to class. BOND PILATES classes are group fitness sessions, not individual rehabilitation services. If you feel pain or discomfort during a session, you must stop immediately and inform the instructor. Instructors reserve the right to refuse participation if attendance is deemed unsafe.
Limitation of Liability: To the maximum extent permitted by Australian Consumer Law, BOND PILATES and its instructors, staff, and contractors shall not be liable for any personal injury, illness, loss, or property damage sustained on studio premises or during group classes.
Personal Belongings: BOND PILATES accepts no responsibility for lost, stolen, or damaged personal belongings kept on the studio premises.
9. Price & Terms Adjustments
BOND PILATES reserves the right to adjust prices, class schedules, and update these Terms and Conditions at any time. The current version will always be published on the BOND PILATES website and app.
10. Privacy & Media Consent
Privacy Policy: BOND PILATES handles all personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Personal details collected (such as contact info, medical history, and payment details) are used strictly to deliver services and maintain account security.
Media & Promotional Content: On occasion, photos or video recordings may be taken during classes for quality control, marketing, or promotional purposes. If you do not consent to being photographed or filmed, please notify the instructor or studio management in writing prior to class.
Studio Contact Details
Entity: BOND PILATES Pty Ltd (ABN: 91 672 443 113)
Address: Suite 7 / 101 Hazel Glen Drive, Doreen VIC 3754
Email: info@bondpilates.com.au
Phone: (04) 8286 4976